Frequently Asked Questions

Am I assigned a dentist?

No. One of the advantages of the CIGNAPlus Savings program is that you can choose any dentist or specialist from our nationwide network of participating dental providers. When calling to schedule an appointment, be sure to verify that the dentist is an active participant in the program. Click here to find a participating dentist. Or call the toll-free number on your ID card and one of our friendly service representatives will assist you with locating a participating network dentist.

Do I have to submit claim forms?

No. Since the CIGNAPlus Savings program is not insurance, there are no claim forms to file. However, you must present your ID card at the network dentist's office in order to receive the discount. You are then responsible for paying the dental office the reduced fee at the time of service.

What about specialty care?

Referrals aren't needed to visit a specialist. Simply select a specialist from the nationwide network, verify participation in the network, and schedule an appointment for treatment. Remember to bring your ID card since you will need to present it to the dental office at the time of service in order to take advantage of the discounts.

Can I use the program when I travel? What if I am a student living away from home?

The CIGNAPlus Savings program uses a nationwide network of dentists so vacationers, students, and anyone away from home can participate in the program. Check the provider directory to make sure there is a participating dentist in your area. Just be sure to verify the dentist's participation in the program prior to scheduling an appointment and bring your ID card to the dental office at the time of service.

When can I start using the program?

Once you are enrolled and receive your ID cards, you are eligible and can begin to access the discounted dental services.

What if I lose my ID card?

Simply call one of our friendly service representatives toll-free at 1.877.521.0244 to request a replacement ID card. Representatives are available Monday through Friday, from 8:00 a.m. to 8:00 p.m. EST.

Or, send a written request to CIGNA Dental, 1571 Sawgrass Corporate Parkway, suite 140, Sunrise, FL 33323-3099. Be sure to include your name, employer group/name (if applicable), address, phone number, and effective date. Then, one of our service representatives will complete the request for a replacement ID card and will contact you if there are any questions concerning the request.

Keep your ID card in a safe place because it is required each time you visit the network dental office in order to receive discounted services.

What do I need to receive the dental discount?

You need to bring your ID card and cash, check or credit cards to pay the network dental office their reduced fee. The ID card alerts the dental office to charge you the discounted fee for the dental service/procedure.

How can I find out what the discounted fee for a particular dental service would be?

You can contact one of our friendly service representatives toll-free at 1.877.521.0244 for information about discounted fees at participating network dental offices. Service representatives are available Monday through Friday, from 8:00 a.m. to 8:00 p.m. EST. Fees may vary by zip codes and dental offices.

How can I find a list of services and wellness programs that are available through Healthy Rewards®?

You can locate the list by clicking here.

How can I view examples of Healthy Rewards savings?

Click here to see examples.

CIGNAPlus Savings^® is a dental discount program that provides members access to discounted fees, pursuant to schedules negotiated by CIGNA Dental with participating providers, which members are responsible for paying in full, directly to participating providers. CIGNA Dental refers to CIGNA Dental Health, Inc. and Connecticut General Life Insurance Company.

Although all participating providers go through a credentialing process to assure that they are appropriately licensed and qualified, CIGNA Dental does not otherwise guarantee nor is it responsible for the quality of any services or products purchased by members.

CIGNA Dental, 1571 Sawgrass Corporate Parkway, suite 140, Sunrise, FL 33323-3099. Telephone: 1.877.521.0244.